![]() Checking in was good except for a slight diversion. This time we were wrapping up a conference in Surrey and wanted a weekend at the River Rock before we came home. It is a great getaway vacation place and we use it as a reward for the end of a road trip. The River Rock Casino and Resort Hotel is one of our favourite hotels. Checkin is on the third floor and they will not allow you to park in front to drop off luggage. The parking is free but is very far away and difficult to navigate with luggage. They second time I stayed I was upgraded to the 8th floor which was much much better. When I went to fill out the comment card, it had already been filled out months earlier - by a person who also complained about cigarette smoke. The bathroom toilet and counter had cigarette stains. The furnishings and fixtures are old and dated - I think they must have been bought used because the hotel is relatively new. After waiting more than an hour, someone finally showed up with a bottle of Febreze, which did nothing to fix the situation. They said they would bring in an ionizer to remove the smoke. I complained but was told they were full and couldn't move me. The first time I was there (September 2009), the room I was given reeked of smoke. I have stayed at this hotel twice on business. ![]()
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